SHIPPING & RETURNS
SHIPPING POLICY
In order to guarantee the swift and safe delivery of your order, we exclusively utilize reputable courier services. Our aim is to ship all items in your order together, although there may be instances where this is not possible due to product specifications or availability. In such cases, we will notify you in advance.
If you suspect that the product is in less than optimal condition or if the packaging appears tampered with or damaged, we kindly request that you do not accept the delivery. Instead, please decline to receive the package and contact our Customer Care team at 86183307778 or reach out to us through our Contact page, specifying your order reference number. We will make every effort to arrange for a replacement delivery as promptly as possible.
For your convenience, you can monitor the shipping status of your order on our website by navigating to the "Track your Order" section. Please be aware that all items, including gifts, will be shipped with an invoice indicating the price, in accordance with Indian Tax Regulations.
Yours products will be shipped to you in a minimum of 4 days to a maximum of 7 days to your location based on the city you
stay after complete payment of the order.
RETURN & EXCHANGE POLICY
All products come with a standard warranty (unless otherwise indicated on the product page) to safeguard our customers against any manufacturing defects. Should you encounter any issues with your order, kindly inform us within the specified timeframe from the date of shipment regarding any defective items. You are responsible for covering the return shipping costs for exchanges and returns, and we will reimburse you for these expenses after verifying the product's defect. We will, at no charge to you, either replace or repair any damaged products, with shipping costs covered by us. In the event that we are unable to supply a replacement due to stock limitations, we will promptly issue a 100% refund. It's important to note that no warranty will be applicable if the product has been subjected to misuse, static discharge, neglect, accidental damage, modification, or if it has been soldered or altered in any way.
For items requiring exchange, please start by sending us photographs of the damaged products. We will assess the extent of the damage and determine the most appropriate course of action for either exchange or return. If the specific item is unavailable for replacement, we will issue a full refund.
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Refund/Replacement
Our commitment to you is to deliver products that match the accurate descriptions and meet high-quality standards as presented on our website. To safeguard our customers from issues like shipping damage, item discrepancies, or missing parts, we've established a 2-day window (starting from the date of order delivery) during which you can report any complaints. Please initiate the process by emailing us at
Our technical team will thoroughly review the details you provide and, upon verification, will contact you for the return of the product. Once we receive the product back, our experts will examine the reported issue, and if confirmed, we will send replacement items to you with the shipping costs covered by us. In the event that the specific product is out of stock for replacement, we will promptly issue a 100% refund.
It's important to note that our warranty does not apply if the product has been subjected to misuse, static discharge, neglect, accidental damage, modification, or if it has been soldered or altered in any manner. Given the nature of the products we offer and our stringent quality policy, we are unable to accommodate order cancellations and returns without a valid reason. Please be aware that SPADE INC retains the authority to make the final decision regarding all refund requests.
Order Cancellation
If you wish to make changes to or cancel your order, you can do so by reaching out to us via email. Our Customer Service team will respond to your email within one business day to address your request. Please note that alterations or cancellations can only be made for orders that are still in the "Pending" or "Payment Verification" status. Once your order has progressed to a different status, it becomes ineligible for modifications or cancellations.
In certain cases, order cancellations may incur a 5% bank charge, depending on the payment method you used. This is because many payment gateway providers levy their commission even when orders are canceled and refunded.
It's important to emphasize that, given the nature of the products we offer and our rigorous quality standards, we are unable to accommodate order cancellations and returns without a valid reason. Please be aware that SPADE INC retains the authority to make the final decision on all refund requests.
We want to emphasize that we cannot be held responsible for any issues arising from the incorrect installation of our products. It is crucial to ensure that electrical components are connected with the correct polarity to prevent any potential problems.